Common Issues and Solutions

Quick fixes for common Scrummy issues.

Login Problems

Can't receive verification email

1. Check your spam/junk folder
2. Add noreply@scrummy.pro to your contacts
3. Try a different email address
4. Contact support

Session expired

This happens after 30 days of inactivity. Simply log in again.

Board Issues

Board won't load

1. Refresh the page
2. Clear your browser cache
3. Try a different browser
4. Check your internet connection

Can't add cards

• Ensure you're a member of the workspace
• Check if the board is in "completed" state
• Verify your role has edit permissions

Integration Problems

Linear/Jira won't connect

1. Ensure you have admin access
2. Try disconnecting and reconnecting
3. Check API permissions
4. View integration guide

Data not syncing

1. Check your integration is still connected
2. Verify the correct project is selected
3. Wait 5-10 minutes for sync
4. Try manual refresh

Performance Issues

Slow loading

1. Close unused browser tabs
2. Clear browser cache
3. Try a different browser
4. Check your internet speed

Real-time updates not working

1. Refresh the page
2. Check if you're using a VPN
3. Try a different network

Account Issues

Can't change email

Contact support to update your email address.

Two-factor authentication issues

If you've lost access, contact support with your account details.

Still Need Help?

If these solutions don't work:

1. Check our FAQ
2. Search the Knowledge Base
3. Contact support

Our support team typically responds within 24 hours.